Claims
Claims must be filed within 9 months of the date of delivery. A successful claim for loss or damage depends on your having written an accurate description of the loss or damage on the inventory list or bill of lading – on the carrier’s copy, too! Unless you note the loss or damage on these documents, the burden will be on you to prove the carrier is responsible for it.
File your written claim in a letter specifically describing the loss or damage, and include a copy of the inventory list and/or bill of lading. Send it to the carrier at its local office. If there is no local office at your destination, file it at the carrier’s home office.
Movers must acknowledge written claims within 30 days, and act on them (that is, pay, settle, or deny a claim) within 120 days. Be sure to keep the damaged property, because the mover has a right to inspect any damaged property before settling a claim.
Illinois law allows only the courts to adjudicate claims for loss or damage. But you can contact the Illinois Commerce Commission for advice on how to file and pursue a claim with a carrier or for an explanation of your rights and duties regarding a claim.
